Warranty & Returns
Boxxaroo is proud to offer an industry leading 1 year warranty and a 7 day money back guarantee on our refurbished/refreshed products. If there is something wrong with the unit that you received please feel free to get in touch with us! Much like new electronics arriving defective, there could be defects on refurbished/refreshed electronics also!
Please keep in mind that Boxxaroo is unable to send any replacement units until the original unit has been received and inspected.
If our product does not meet your expectations or you would like to return your product, contact us within 7 days of your purchase for a refund. (The customer will be responsible for return shipping in this case, as it is not a warranty return)
Boxxaroo suggests that you follow these guidelines when you receive your product.
- Please keep all original packaging that your order arrived in, in case a return is needed and the unit needs to be shipped back to us.
- Boxxaroo cannot guarantee battery life on our laptop batteries. Most batteries shipped with the unit are the batteries that were on the unit from the manufacturer. We can provide a replacement battery ONLY if the battery is defective (where the battery can not hold a charge at all)
- A RMA number is REQUIRED for a warranty return, Boxxaroo will not accept any returns without a RMA number.
- To open a RMA case, please contact us by email or the contact form on the Contact Us page on our website.
- Boxxaroo's warranty DOES NOT extend to accidental damage (ie. dropped units, water damage, etc). Our units are inspected and photographed prior to leaving our facility to ensure quality units are sent to our customers.
- Boxxaroo will not reimburse any third party repairs or modifications to our units, doing so may void the warranty on your product.
- Boxxaroo's warranty is non-transferable, and will only extend to the user who purchased the unit on file.
- Boxxaroo is not responsible for any data on units returned. Please back up all data prior to sending your unit back for RMA.